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Billing and payments
Everything about paying for Songstead is on the Plan page. To get there, select your plan's name at the bottom of the menu. This page covers choosing a plan, changing it, cancelling, and managing your cards and receipts. For what each plan includes, see Plans and limits.
Plans are bought and changed on the web at my.songstead.app. The iPhone, iPad and Android apps show your plan but can't change it. A plan bought on the web works in the apps too.
Choose a plan
The Plan page shows My Plan, the plan you're on now, and the plans you can choose from. Select Start Trial, Subscribe or Upgrade under the plan you want.
Your first paid plan starts with a free 14-day trial. Each account gets one trial. You'll be asked for a card before the trial starts, and you aren't charged until it ends. If the trial ends without a card on file, the plan ends and you go back to Jam.
Change your plan
Modify Plan Details opens the plan's options:
| Option | What it changes |
|---|---|
| Billing Period | Monthly, or Annual, which costs the same as ten months. |
| Seats | For Harmony, how many people your groups can hold, including you. At least 2. |
| Include Backstage | For Harmony, whether everyone in your groups gets Backstage features. |
Before you confirm, Songstead shows exactly what the change will cost or credit you.
When a change takes effect depends on its direction:
- An upgrade happens right away. That includes a better plan, more seats, or switching from monthly to annual. You're charged, or credited, the difference for the rest of the billing period.
- A downgrade waits for the end of your billing period. That includes a cheaper plan, fewer seats, or switching from annual to monthly. You keep what you have until then, and the Plan page shows what's coming and when.
If you change your mind about a downgrade, select Stay on and your plan's name, such as Stay on Backstage, from the menu on My Plan.
Cancel
Select Cancel Subscription from the menu on My Plan. Your plan keeps working until the end of the period you've paid for, then you move to Jam. Your songs, sets and charts stay in your library. To undo a cancellation before the period ends, select Stay on and your plan's name from the same menu.
If you own Harmony groups, cancelling switches them off for your members when the plan ends. See Groups and roles.
Payment methods
Payment Methods lists the cards on your account. Select Add Payment Method to add one. The card marked Default is the one charged. Select Make Default on another card to use it instead, or Delete to remove one.
Billing history
Billing History lists every charge. Select View on one to open its receipt.
A failed payment
If a payment doesn't go through, the Plan page says so. Your plan keeps working while the card is retried over the following days. Update your card under Payment Methods to fix it. If the payment never goes through, the plan ends and you move to Jam.
Complimentary plans
Some accounts are given a plan for free. The Plan page says so, and there's nothing to pay or manage.
Plans from a group
If you're in a group whose owner pays for Harmony with the Backstage option, you get Backstage features from that group without a plan of your own. The Plan and Groups pages say when a group is giving you a better plan than your own.
Questions about a charge
Email contact@songstead.app about your plan, a charge, or anything else to do with billing.